Do you want to become part of a fast-growing and innovative company that is disrupting the Fashion Industry? Over the past years, SHAPING NEW TOMORROW has developed from being an ambitious start-up with ten employees to a fast-growing scale-up company with strong financials to support the journey. We are now more than 200 Shaper colleagues, and we all love being part of an informal and unique employee culture – we call it The Shaper Community.

Are you a passionate leader and result-driven individual with a strong customer care background? And can you make long lasting customer experiences with high satisfaction? Then you could be our new Customer Care Manager.

You will be responsible for our Customer Care department, managing a team of dedicated and professional Customer Care Agents on a daily basis while innovating long term to enhance customer satisfaction and loyalty. You will report directly to our CEO.

Ensuring and driving the best customer experience possible

As Customer Care Manager you together with your passionate team will have the responsibility of handling customer inquiries from around the world. The team consists of around 15 Shapers - both full time and part timers.

We are already at a high satisfaction level with a score of 4,8 on Trustpilot - but we always try to stretch further and do better every day and in this role, you have the opportunity to do so.

Your responsibilities include:

• Leading the Customer care team - both long term and short term (including day to       day planning, training, development, recruitment etc)

• Being part of the team handling customer requests hands on a daily basis

• Continuous development, optimization digitization of processes and procedures to       build and shape the customer-centric mindset

• Foster a positive and collaborative team environment, promoting open          communication, knowledge sharing,

• Collaboration with relevant internal stakeholders on optimization projects

Your success will depend on continued and hopefully even higher customer satisfaction both now and in the future - this of course while focusing on a positive and motivating team culture.

Motivating Leader with a positive and inspiring attitude

As our new Customer Care Manager, you have great experience in customer service, with minimum 3 years in a managerial or supervisory role. Exceptional leadership skills, with proven ability to coach, develop, and inspire teams is a given. You have a bachelor’s degree or equivalent work experience, and we expect you to have proficiency in using customer support software, social media, CRM systems and data analytics tools.

Fluency in English and Danish is a prerequisite, both in written and verbal form, and it is preferable to be able to communicate in Danish or German.

As a person, you are very structured, solution-focused, and open-minded with a desire to thrive in a fast-paced environment. You have an international mindset with strong cooperation, coordination, and exceptional communication skills. All while being a positive person that thrives on giving people an experience out of this world.

A unique opportunity for being part of a success story that continues

We believe in people, and we love talents. We want our employees to have a healthy and fun everyday life because a good work environment and well-being make a difference.

In the role you will be at the front of SNT and our ambassador towards our customers. And you will experience compassion and willingness to go the extra mile for both customers and colleagues within the team.

You will become a part of our strong internal Shaper Community with a unique and warm employee culture with room for freedom and a strong emphasis on personal development. We are full of ideas, open minded, transparent, and always ready to embrace changes. Being part of SHAPING NEW TOMORROW, you should expect to be working together with intelligent, motivated, and passionate people in a dynamic work environment.

Application and deadline

Does this job description sound like you? Then do not hesitate to submit your application and CV. We continuously evaluate and call candidates for interviews during the application period. If we find the right person before the application deadline, we reserve the right to close the job advertisement. Therefore, we encourage you to submit your application as soon as possible.

If you have any questions about the job, you are welcome to contact our Head of HR Operations & Talent Acquisition on +45 20 77 93 79.

Read more about us here