What do our Customer Care Agents do?
Here at Shaping New Tomorrow, our customers are at the core of everything we do. Therefore, we take great pride in putting time and effort into our Customer Care department.
Everything we do in Customer Care is focused on providing our guests with extraordinary service and thereby creating extraordinary experiences.
In Customer Care, we handle all inquiries, comments, and reviews from our guests with a positive attitude and mindset - both in spoken or written dialogue.
- We think creatively, to come up with valuable solutions for our guests.
- We aim to make the impossible, possible.
- We collaborate with departments across the organization to secure and create the best solutions for our guests. Along with the Stores/Retail department, we have the greatest responsibility in outgoing communication with our guests and therefore play a large part in representing our brand.
What makes our department unique?
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⭐️ Optimistic
⭐️ Solution-oriented
⭐️ Team-spirit
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Everyone in our Customer Care team, who has taken a personality test, scores highly in the traits: ‘Optimistic’, ‘Including’, and ‘Fairness-oriented’. Traits that are perfectly fitting for our department, and which create the foundation for a ‘hyggelig’/wonderful work atmosphere
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I work in the Customer Care department at Shaping New Tomorrow and I am part of a young and fantastic team. We’re not just colleagues; we’re family. We’ve got each other’s backs, and our inside jokes are like secret handshakes. Whether it’s sharing tips, cheering for a job well done, or just being goofy in the break, we’re all about spreading smiles. So, if you ever wondered what it’s like to be a part of our young and peppy Customer Care team, just imagine a rollercoaster of fun and friendship, sprinkled with a generous helping of helping people. In a nutshell, it’s like a never-ending party where we work hard, play harder, and laugh the hardest. Come join the fun!
Nanna Raahauge Madsen
Customer Care Agent
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I am part of the great and energetic Customer Care team at Shaping New Tomorrow. I already knew and loved the brand and clothes, so getting the opportunity to be part of this company was an big honor for me. We take pride in providing our beloved guests with the best possible service just as much as we care about each other within the team. At SNT we have no colleagues. We are family. We are Shapers.
Anders Ravn
Customer Care Agent
